The myfr.ai guarantee
Applies to every booking paid through myfr.ai
You pay on the site, never in cash to a stranger. The money sits with our payment provider until you confirm the job is done. Here is exactly how that works, in plain words.
1. Your money is held, not paid out
When you accept a quote, the amount is charged to your card and held in escrow by Stripe, our payment provider. The pro sees that the job is paid and can start. Nothing reaches the pro's bank account yet.
2. You confirm, then the pro is paid
Nobody has to press a button for the pro to get paid, the same way Airbnb pays a host the day after check-in. For a stay, the money releases 24 hours after check-in. For a service with an agreed time, 48 hours after it was due to end. If the pro marks the job done earlier, 48 hours from that. You get an email the day before it moves: if everything was fine, do nothing; if not, report a problem and the clock stops.
3. If something went wrong
Tap "Report a problem" on the job within those 48 hours and tell us what happened. Photos help. A person at myfr.ai reads it, may ask both sides for details, and decides: full refund, partial refund, or release to the pro. Refunds go back to the card you paid with.
4. Who the pros are
Every pro has a French business registration (SIRET) checked against the national registry. Regulated trades show the credential we verified (insurance, licence, certificate). Ratings and reviews come only from customers who paid for a job through the site; nobody can write their own.
5. What the guarantee does not cover
Anything agreed or paid outside the site, including cash, bank transfers or a second job arranged directly with the pro. Damage claims beyond the amount paid go through the pro's own insurance, which is why we ask for it.
6. Cancelling or moving a booking
Free cancellation until 24 hours before the confirmed start, refunded in full to your card. Inside 24 hours the pro keeps half, because they turned down other work for you. You can move the date at any time before the pro has started; the pro is told and can answer in the job's messages. If a pro cancels on you, you are refunded in full and it counts against their reliability score.
7. What you pay, in the open
Every price on myfr.ai is two numbers: the pro's price, which the pro receives in full, and the myfr.ai service fee on top (15% of the pro's price, lower than the usual 20 to 25% elsewhere). Both are printed on the quote, the checkout and the receipt. Riviera Club members pay a smaller fee; the pro's price never changes. A share of every fee comes back to you as credit for the next booking, and pros earn bonuses at 10, 25, 50 and 100 completed jobs, paid from the same fee. Nothing is hidden inside a price.
8. Receipts
Every paid job has a numbered receipt you can open and print from the job page and from your account. It shows what you paid, to whom, and the platform fee. Contact: support@myfr.ai.