Terms of use

1. What myfr.ai is (and is not)

myfr.ai is an intermediation platform. Providers listed on the site are independent professionals, not employees or subcontractors of myfr.ai. The service contract for a job is formed directly between the customer and the provider; myfr.ai facilitates the connection, the quotes and the payment.

2. Accounts

Some features require an account. You must provide accurate information and keep your credentials confidential. We may suspend accounts that breach these terms, harm other users, or attempt to bypass the platform.

3. Requests, quotes and bookings

Customers describe a need; verified providers reply with quotes stating a firm price. Accepting a quote and completing payment creates a booking. Fixed-price offers (packages, rental listings) can be booked directly at the listed price.

AI-generated estimates shown before quotes are indicative only and are not offers.

4. Payment and escrow

Payments are processed by Stripe. When a booking is made, the customer's payment is held and released to the provider after the job: 24 hours after check-in for a stay, 48 hours after the scheduled end of a service, or 48 hours after the provider marks it done, unless the customer reports a problem in that window. The customer is told the day before the release.

Prices are shown as the provider's price, which the provider receives in full, plus a myfr.ai service fee itemised separately and paid by the customer. Riviera Club members pay a reduced fee. Using the platform to arrange a job and settling payment outside it to avoid the fee is a breach of these terms.

Invoicing mandate. Providers who accept the invoicing mandate on their dashboard authorise myfr.ai to prepare and issue invoices in their name and on their behalf for jobs paid through the platform (Code general des impots, art. 289 I-2). Each invoice is submitted to the provider for review; an invoice the provider does not contest within 7 days is issued automatically. The provider remains solely responsible for the content of the invoices, for declaring the income and for any VAT due. myfr.ai issues its own invoice to the customer for the service fee.

Tourist tax. On stays in apartments and villas booked and paid through the platform, myfr.ai collects the taxe de sejour on behalf of the town where the property is located and pays it to that town (Code general des collectivites territoriales, art. L2333-34). It is shown to the guest as a separate line before payment, is charged on top of the price, and is never part of the provider's payout or of the service fee. Guests under 18 are exempt. Hosts, including professional hosts, mandate myfr.ai to collect and remit the tax for these bookings and must not charge it to the guest a second time. Hosts must keep their listing's tourism classification, registration number and energy performance (DPE) accurate, as the tax and the mandatory ad mentions are computed from them.

5. Cancellations and disputes

If a job cannot take place, contact the other party promptly through the platform. If a customer disputes a completed job before funds are released, myfr.ai may suspend the release, reverse transfers where justified, and mediate in good faith. Card disputes are handled through Stripe's process.

6. Provider obligations

Providers must be legally entitled to offer their services in France, hold any required licences and insurance, quote honestly, and perform accepted jobs professionally. Providers are solely responsible for their tax and social obligations.

7. Liability

myfr.ai is liable for operating the platform with reasonable care, but not for the performance, quality or safety of services provided by independent providers. Nothing in these terms excludes liability that cannot be excluded under applicable law, including French consumer protection rules where they apply.

8. Reviews and content

Content you submit (requests, messages, photos, reviews) must be lawful and accurate. You grant myfr.ai a licence to display it on the platform. We may remove content that is unlawful or misleading.

9. Changes and law

We may update these terms; material changes will be announced on the site. These terms are governed by Belgian law, without prejudice to mandatory consumer protections of your country of residence (including France). Contact: support@myfr.ai.